Horse Charm Necklace

Returns and Exchanges

Many of our products are custom designed at the time an order is placed, so we ask that you please make your selection very carefully. Jewelry that has personalized stamping is not returnable. 

If there is a problem with your order, please contact us within five business days of receiving your order atkandsimpressions@gmail.com or 913-583-0118. If there is an error and it is our mistake, once the jewelry is returned and the mistake is verified, we are happy to send out a corrected item and will reimburse any shipping fees. If the error is not our mistake and you are simply dissatisfied with the product, then the piece is yours to keep. We reserve the right to judge our own quality and we strive to send out the highest quality of hand stamped jewelry. Please note that we can not accept returns without prior approval. For approval, please contact us at kandsimpressions@gmail.com and be sure to note your order ID in the email subject line. We always recommend returning your purchase using an insured service.

If you need to exchange an item after receipt, place the product in its original packaging. If you do not have the original packaging, the item should be taken to your local packaging store to assure proper mailing procedures. We are not liable for items lost or damaged in the mail. Once your non-personalized products are received, we will issue a credit (please allow up to one month for the credit to appear on your credit card statement.)

SHIP YOUR ITEM BACK TO US:

K & S Impressions
21327 w. 95th Terr
Lenexa KS 66220

Please remember to ensure that the item you are returning are repackaged with all elements.